Cancellation Policy

1. Eligibility for Order Cancellation

1.1 Cancellation Before Shipment

If the order has been paid for but has not yet entered the shipping or dispatch process, the customer may request cancellation. Upon verification and approval, the customer may be eligible for a full refund of the amount paid.

1.2 Cancellation After Shipment Has Started

If the order has already been dispatched, handed over to a courier partner, or is in transit, the customer may still submit a cancellation request. However, actual shipping, logistics, packaging, reverse pickup, and other related charges incurred by the company may be deducted from the refund amount.

2. Cancellation After Product Delivery

If the customer has already received the product and no longer wishes to keep it, the cancellation or return request will be governed by the applicable Return Policy.

If the following conditions apply:

• The product is not defective.
• The product has been delivered in proper condition.
• The customer wishes to return the product for personal reasons.

The company may provide a refund of the product value, subject to deductions for actual shipping, delivery, reverse logistics, handling, and other applicable charges.

3. Charges Applicable to Refunds

Customers may not be eligible for a full refund in the following situations:

• The order is cancelled after dispatch.
• The product is returned after delivery for personal reasons.
• The customer refuses to accept delivery of the order.
• The return is permitted under the Return Policy, but the product is not defective.

In all such cases, actual courier, logistics, shipping, handling, and related expenses may be adjusted against or deducted from the refund amount.

4. Cancellation Request Process

To request a cancellation, customers must contact our Customer Support Team as soon as possible and provide the necessary order details. All cancellation requests will be reviewed, verified, and processed in accordance with this policy.

5. Company's Rights

ZINICXA reserves the right to accept or reject any cancellation request if:

• The request does not comply with this policy.
• The product has already been delivered and the Return Policy is not applicable.
• Any fraudulent, abusive, or suspicious activity is detected.

6. Policy Amendments

ZINICXA reserves the right to modify, update, or amend this Cancellation Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website.

7. Contact Us

If you have any questions regarding this Cancellation Policy, please contact our Customer Support Team for assistance.