Privacy Policy

ZINICXA PRIVATE LIMITED ("Company," "we," "our," or "us") is committed to protecting the privacy and security of our customers, retailers, distributors, business partners, and website users. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information obtained through our website, mobile platforms, online services, and business systems.

We may collect personal and business information, including but not limited to your name, mobile number, email address, delivery and business address, GSTIN, PAN, company or store details, payment information, order history, warranty registration details, and any other information necessary for identification or business operations. This information is collected for purposes such as account creation, order processing, product delivery, warranty services, customer support, B2B business operations, payment verification, legal compliance, fraud prevention, and continuous improvement of our products and services.

The Company implements appropriate technical, administrative, and organizational security measures to protect personal information against unauthorized access, use, modification, disclosure, loss, or destruction. While we make every reasonable effort to safeguard your data, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

We may share your personal information only when necessary for legitimate business, operational, or legal purposes. Such information may be shared with our authorized employees, logistics partners, payment service providers, technology vendors, customer support providers, business associates, professional advisors, government authorities, regulatory bodies, or any other third parties where required by applicable law or where reasonably necessary to provide our products and services.

By accessing or using our website, portal, or services, you acknowledge and consent to the collection, use, processing, storage, and disclosure of your information in accordance with this Privacy Policy.

The Company reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice. Any changes shall become effective from the date the revised Privacy Policy is published on our official website. Your continued use of our website, portal, products, or services after such modifications constitutes your acceptance of the updated Privacy Policy.

ZINICXA PRIVATE LIMITED may collect various types of information from individual customers ("B2C Customers") for the purpose of operating its products, services, website, mobile platforms, customer support systems, and warranty services. Such information may be voluntarily provided by the customer or automatically collected during the use of our services.

We may collect personally identifiable information, including but not limited to the customer's full name, mobile number, email address, shipping address, billing address, and other necessary contact details. This information is used for purposes such as creating customer accounts, processing orders, delivering products, verifying payments, identifying customers, and facilitating service-related communications.

The Company may also collect purchase and transaction-related information, including order history, details of purchased products, payment status, invoice information, return and replacement records, and other related business information. Such information is used for order management, accounting compliance, customer service enhancement, business analytics, and operational purposes.

If a customer wishes to avail warranty services offered by the Company, we may collect warranty registration information, including the product model, serial number, date of purchase, proof of purchase (invoice or bill), warranty claim details, and service history. This information is necessary to verify warranty eligibility, process service requests, and provide after-sales support.

For the purpose of providing customer support, the Company may collect and maintain records of emails, complaints, service requests, chat communications, call records, feedback, suggestions, and any other correspondence submitted by the customer. Such information may be used to improve service quality, resolve complaints and disputes, provide customer assistance, and comply with applicable legal obligations.

In addition, the Company may automatically collect certain technical information relating to the use of our website and digital platforms, including IP address, browser type, device information, log data, usage patterns, and information collected through cookies and similar technologies. This information is used to enhance user experience, maintain platform security, monitor system performance, and analyze website usage.

By accessing or using our website, products, or services, the customer acknowledges and consents to the collection, use, storage, processing, and management of the above-mentioned information in accordance with applicable laws and this Privacy Policy.

ZINICXA PRIVATE LIMITED may collect various types of business, identification, and operational information from its authorized retailers, distributors, wholesalers, business partners, and other commercial entities ("B2B Partners") for the purpose of establishing, managing, and maintaining business relationships. Such information is required for registration, business verification, order management, payment processing, legal compliance, and the efficient operation of business services.

During the registration process or while establishing a business relationship, the Company may collect information including the name of the firm, company, establishment, or store; the name of the proprietor, director, partner, or authorized representative; mobile number; email address; and other relevant contact details. This information is used for official communication, account management, customer support, and business coordination.

For business verification and regulatory compliance purposes, the Company may collect details such as the Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), business licenses, registration certificates, and other supporting documents as required. Such information is used to verify the legitimacy of the business entity, ensure tax compliance, and fulfill applicable legal and regulatory obligations.

To facilitate smooth business operations, the Company may collect information relating to the business establishment, including the address of the store, office, warehouse, or other business premises, the nature and category of the business, product categories, sales territory, distribution area, and other operational details. This information is used for distribution network management, business planning, territory allocation, logistics coordination, and market operations.

Where necessary, the Company may collect limited financial information, including bank account details, bank name, branch information, IFSC Code, and other payment-related information for the purposes of processing payments, extending credit facilities, administering incentive programs, issuing refunds, or conducting other legitimate financial transactions. Such information is protected through appropriate security measures and is used solely for lawful business purposes.

The Company may maintain records of all business transactions with B2B Partners, including purchase orders, sales orders, invoices, payment records, credit notes, debit notes, returns, replacements, warranty claims, and other transaction-related information. These records are maintained for business operations, accounting, auditing, tax compliance, dispute resolution, and business analysis.

In addition, the Company may automatically collect certain technical information relating to the use of its B2B portal, website, or digital platforms, including login records, IP addresses, device information, access history, and usage activities. Such information is collected to enhance platform security, prevent unauthorized access or fraudulent activities, monitor system performance, and improve the functionality and efficiency of our digital services.

By registering with the Company, submitting business documents, accessing or using the B2B portal, or engaging in any business transactions, B2B Partners acknowledge and consent to the collection, use, storage, processing, and disclosure of their information in accordance with applicable laws, regulatory requirements, and this Privacy Policy.

ZINICXA PRIVATE LIMITED collects and uses the information provided by its individual customers ("B2C Customers") solely for legitimate business, operational, service-related, and legal purposes. The Company is committed to ensuring that personal information is used only to the extent necessary to fulfill the purposes for which it was collected.

Primarily, the personal and contact information provided by customers is used for order processing and order management. When a customer purchases a product through our website, mobile platform, or any other authorized sales channel, the Company uses the necessary information to confirm, verify, process, and fulfill the order. This may include product selection, order status management, invoice generation, payment recording, and other related administrative processes.

The customer's shipping address, contact details, and other relevant information are used to ensure the safe and timely delivery of products. The Company may share such information, only to the extent necessary, with its authorized logistics providers, courier partners, and delivery service providers for the purpose of completing the delivery of the order.

Information obtained during the payment process is used to verify payments, prevent fraudulent activities, maintain financial records, assess transaction risks, and ensure secure payment processing. The Company may also use such information to detect, investigate, and prevent suspicious, unauthorized, or fraudulent transactions.

Where a customer registers a product for warranty or submits a warranty claim, the Company may use the information provided to verify warranty eligibility, authenticate the product, provide technical assistance, manage service requests, process repairs or replacements, and deliver other warranty-related services. Such information may also be used to maintain the customer's warranty history and service records.

In connection with return, replacement, and refund requests, the Company may use customer information to review requests, determine eligibility, verify products, process payment adjustments, resolve disputes, and manage the applicable service procedures. The Company may retain relevant records where necessary for future reference, legal compliance, and audit purposes.

To improve customer support and service quality, the Company may use information contained in customer inquiries, complaints, suggestions, feedback, emails, call records, chat communications, and other correspondence. Such information may be used for complaint resolution, customer satisfaction analysis, service improvement, quality assurance, employee training, and internal business purposes.

In addition, the Company may use the collected information to maintain security, prevent fraud, comply with applicable laws and regulations, resolve disputes, conduct business analytics, improve products and services, develop new features, and enhance the overall user experience.

By accessing or using our website, products, or services, customers acknowledge and consent to the collection, use, storage, processing, and management of their information in accordance with this Privacy Policy and all applicable laws and regulations.

ZINICXA PRIVATE LIMITED collects and uses the information provided by its authorized retailers, distributors, wholesalers, channel partners, and other business entities ("B2B Partners") solely for legitimate business, operational, administrative, and legal purposes. The Company is committed to collecting and processing only the information that is reasonably necessary to establish, maintain, and effectively manage business relationships.

Primarily, the information provided by B2B Partners is used for business verification. During this process, the Company may verify details such as the business name, nature of business, Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), business licenses, registration documents, contact information, and other relevant records to confirm that the business entity is genuine, active, and legally authorized to conduct business. This verification process helps prevent fraud, false registrations, unauthorized business activities, and regulatory non-compliance.

Upon successful verification, the Company may use the collected information to create and manage a B2B business account. Authorized partners may be provided with a unique User ID, login credentials, and access to the Company's B2B portal, enabling them to manage their accounts, place orders, monitor transactions, access business information, and utilize the services offered by the Company.

To ensure efficient business operations, the Company may use information relating to the partner's geographical location, business territory, distribution capacity, market coverage, and operational capabilities for territory allocation and distribution planning. This enables effective management of the distribution network, minimizes territorial conflicts, supports market expansion, and enhances customer service.

The Company may also use B2B Partner information to determine eligibility for special pricing, trade discounts, promotional programs, distribution schemes, incentive plans, business offers, and other commercial benefits. Such benefits may be determined based on factors including the partner's business category, purchasing capacity, distribution territory, sales performance, and commercial relationship with the Company.

Information relating to purchase orders, sales records, payment details, invoices, credit transactions, inventory requirements, and other business transactions may be used for bulk order management, inventory planning, distribution management, accounting, payment reconciliation, supply chain operations, financial reporting, and regulatory compliance. Such records may also be maintained for auditing, taxation, dispute resolution, and legal purposes.

In addition, the Company may use contact information, including email addresses, mobile numbers, and other communication details, for official business communications. These communications may include order confirmations, payment notifications, shipment updates, product launches, revised price lists, promotional offers, business programs, service announcements, policy updates, compliance notices, and other important business-related information.

The Company may further use the collected information for security management, fraud prevention, dispute resolution, legal and regulatory compliance, tax compliance, internal audits, business analytics, risk management, operational improvements, and the enhancement of products and services.

By registering with the Company, accessing or using the B2B portal, submitting business information, or engaging in any commercial transaction with the Company, retailers, distributors, wholesalers, channel partners, and other business entities acknowledge and consent to the collection, use, storage, processing, and disclosure of their information in accordance with this Privacy Policy and all applicable laws and regulations.

ZINICXA PRIVATE LIMITED follows a structured verification and approval process before establishing business relationships with its retailers, distributors, wholesalers, channel partners, and other business entities ("B2B Applicants"). Every application submitted through the Company's B2B portal, website, or any other authorized channel may be reviewed in accordance with the Company's internal policies, business requirements, risk assessment procedures, and applicable laws and regulations.

During the registration process, the Company may verify the information and documents provided by the applicant, including but not limited to the business or establishment name, details of the proprietor, director, partner, or authorized representative, mobile number, email address, Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), business address, trade licenses, registration certificates, territorial information, and any other relevant business documents. The Company reserves the right to request additional documents, evidence, or clarifications whenever it considers such information necessary to verify the authenticity, accuracy, or completeness of the application.

Upon successful completion of the verification process and where the Company determines that the applicant satisfies its eligibility criteria, the applicant may be granted access to the Company's B2B platform. As part of this process, the Company may issue a unique, non-transferable User ID and the necessary login credentials to the approved business partner. Such access is intended solely for the authorized user and must be used strictly in accordance with the Company's policies, terms, and conditions.

Approved B2B Partners may be granted limited or full access to the Company's B2B portal, business services, order management systems, and other available business facilities. Depending on the nature of the business relationship, the Company may permit approved partners to access B2B login services, product catalogs, inventory availability, order placement and tracking, business offers, promotional programs, pricing information, and other commercial features.

To ensure efficient and organized business operations, the Company may assign a specific geographical region, market area, sales territory, or distribution territory to a retailer, distributor, or other authorized business partner. Such territory allocation may be determined based on the Company's business strategy, market requirements, distribution capacity, sales performance, operational efficiency, and other internal evaluation criteria. The Company reserves the absolute right to modify, expand, restrict, reassign, suspend, or terminate any territory allocation at any time without creating any permanent territorial rights in favor of the business partner.

In addition, approved B2B Partners may become eligible for special business pricing, wholesale purchase rates, incentive programs, trade discounts, distribution benefits, promotional schemes, credit facilities (where applicable), or other commercial advantages. All pricing policies, incentive programs, discounts, and commercial benefits are offered solely at the Company's discretion and may be modified, suspended, withdrawn, or discontinued at any time without prior notice.

The Company reserves the absolute and unrestricted right to accept, reject, suspend, restrict, cancel, or terminate any B2B application or business account at its sole discretion. Approval or rejection of any application shall be based exclusively on the Company's independent commercial judgment, and the Company shall not be obligated to provide any reason or justification for its decision. By submitting an application for B2B registration, the applicant acknowledges and agrees that the Company may verify all submitted information and documents, and that all decisions relating to verification, approval, rejection, suspension, or termination of the B2B account shall be final and binding, subject to applicable laws.

ZINICXA PRIVATE LIMITED places the highest importance on the security of financial transactions conducted by its customers, retailers, distributors, and other users. The Company endeavors to ensure that all payments made through its website, mobile platforms, and other digital channels are processed securely, reliably, and in accordance with applicable industry standards.

Online payments made through the Company may be processed by authorized and reputable third-party Payment Service Providers (PSPs) and Payment Gateways, including but not limited to Razorpay, PayU, Cashfree, PhonePe Payment Services, or any other authorized payment partners. These payment service providers process and manage payment-related information in accordance with their own security standards, privacy policies, data protection practices, and applicable regulatory requirements.

The Company may receive and retain only the limited information necessary to complete and administer payment transactions, including payment status, transaction identification number (Transaction ID), payment date, payment amount, order reference number, and other related transaction records. Such information may be used for payment verification, accounting, order management, customer support, refund processing, auditing, fraud prevention, and compliance with applicable legal and regulatory obligations.

To safeguard users' financial information, the Company does not collect, store, record, or directly process highly sensitive payment authentication data under any circumstances, including but not limited to Debit Card PIN, Credit Card PIN, ATM PIN, UPI PIN, CVV, Internet Banking Password, One-Time Password (OTP), or any other confidential authentication credentials. Such information is transmitted and processed directly between the user and the authorized Payment Service Provider through secure and encrypted payment infrastructure.

The Company strongly advises users never to disclose their banking passwords, UPI PINs, OTPs, card details, or any other sensitive financial credentials to any person, including individuals claiming to represent the Company. No employee, representative, agent, or authorized personnel of ZINICXA PRIVATE LIMITED is authorized to request such confidential information via telephone, email, text message, chat, or any other communication channel.

Although the Company adopts commercially reasonable technical, administrative, and organizational safeguards to enhance payment security, no internet-based payment system or electronic transmission can be guaranteed to be completely secure. Accordingly, users are solely responsible for maintaining the security of their devices, internet connections, account credentials, passwords, and other authentication mechanisms used to access payment services.

To the maximum extent permitted under applicable law, the Company shall not be liable for any loss, damage, unauthorized transaction, fraud, phishing attack, account compromise, user negligence, third-party security breach, banking system failure, payment gateway interruption, cyber incident, or any circumstance beyond the Company's reasonable control. By making payments through the Company's website, portal, or digital services, users acknowledge and agree that all payment transactions are subject to the terms, policies, security procedures, and operational rules of the applicable Payment Gateway, Payment Service Provider, banking institution, and other financial intermediaries involved in processing such transactions.

ZINICXA PRIVATE LIMITED respects the privacy of its customers, retailers, distributors, and other users. The Company does not sell, rent, lease, or otherwise disclose users' personal or business information to any third party for commercial gain without authorization. Information may be shared only where necessary to provide services, fulfill legitimate business purposes, comply with legal obligations, protect the rights and interests of the Company or its users, or as otherwise permitted by applicable law.

The Company may share user information with its authorized courier, logistics, and delivery partners for the purpose of processing orders, arranging shipments, tracking deliveries, and ensuring the successful delivery of products. In such cases, only the information that is reasonably necessary to perform the relevant services will be disclosed.

To facilitate online payments, the Company may share limited payment-related information with authorized Payment Gateway Providers, banking partners, payment service providers, and financial institutions. Such information sharing is limited to payment verification, transaction processing, refunds, chargeback management, fraud prevention, financial reconciliation, and regulatory compliance. Sensitive payment credentials are processed and managed directly by the respective payment service providers in accordance with their own security standards, privacy policies, and applicable regulatory requirements.

For the purpose of warranty registration, repairs, replacements, technical support, and other after-sales services, the Company may share the necessary user information with its authorized Warranty Service Partners, service centers, repair providers, and technical support vendors. Such information will be used solely for providing after-sales services, verifying warranty eligibility, managing warranty claims, and fulfilling service obligations.

The Company may engage authorized IT service providers, software vendors, cloud service providers, cybersecurity partners, hosting providers, and technology partners to support the operation of its website, digital platforms, data management systems, cloud infrastructure, and business applications. These service providers will be granted access only to the extent necessary to perform their contractual services and will be required to maintain appropriate confidentiality, security, and data protection standards.

In addition, the Company may disclose user information to government authorities, regulatory agencies, courts, law enforcement authorities, tax authorities, or other competent legal bodies where such disclosure is required by applicable law, judicial order, governmental directive, regulatory requirement, investigation, legal proceeding, or for the protection of the Company's legal rights, property, or interests. Any such disclosure shall be limited to the extent required under applicable laws.

The Company makes reasonable efforts to ensure that all third parties with whom information is shared implement appropriate technical, organizational, and contractual safeguards to protect such information against unauthorized access, misuse, disclosure, alteration, or loss.

By accessing or using the Company's website, digital platforms, products, or services, users acknowledge and consent to the collection, use, processing, storage, and sharing of their information as described in this Privacy Policy and in accordance with applicable laws and regulations.

ZINICXA PRIVATE LIMITED may use Cookies, Web Beacons, Pixels, Log Files, and other similar Tracking Technologies to enhance the functionality, security, performance, and overall user experience of its website, mobile platforms, and digital services. These technologies help us provide users with a more secure, efficient, and personalized browsing experience.

Cookies are small data files that may be stored on a user's device, computer, mobile phone, or web browser when the user accesses our website or digital services. These Cookies enable the website to recognize and remember user preferences, settings, and usage activities, thereby improving the overall functionality and convenience of our services.

The Company may use Cookies to enhance the user experience by remembering language preferences, login status, browsing behavior, and other user-specific settings. This reduces the need for users to repeatedly enter the same information and allows the website to provide a more personalized and seamless experience.

In addition, Cookies and similar Tracking Technologies may be used for Login Session Management. These technologies help maintain authenticated user sessions, prevent unauthorized access, strengthen account security, and improve the reliability of our digital services. Please note that if Cookies are disabled, certain features or functionalities of the website may not operate as intended.

The Company may also use Analytics Tools to understand website usage, traffic patterns, visitor behavior, and user engagement. Information collected through these analytical technologies is used to evaluate website performance, improve content, optimize products and services, enhance user experience, and support business decision-making. Information collected for analytics purposes is generally used in an aggregated or statistical form and is not intended to directly identify individual users unless otherwise required for legitimate operational purposes.

Cookies and Tracking Technologies may further be used for website performance monitoring, security management, fraud detection, error identification, troubleshooting, system maintenance, performance optimization, and evaluation of the speed, stability, and reliability of our website and digital platforms. These technologies enable the Company to identify technical issues, improve platform efficiency, and implement necessary enhancements.

Users may choose to accept, reject, restrict, or delete Cookies through the settings of their web browser or device. However, disabling or blocking Cookies may affect the availability, functionality, performance, or user experience of certain features, services, or sections of our website and digital platforms.

By accessing or continuing to use the Company's website, mobile platforms, or digital services, users acknowledge and consent to the use of Cookies and other Tracking Technologies as described in this Privacy Policy and in accordance with applicable laws and regulations.

ZINICXA PRIVATE LIMITED places the highest priority on protecting the personal, business, and transaction-related information provided by its customers, retailers, distributors, business partners, and other users. The Company makes reasonable efforts to safeguard all collected information against unauthorized access, use, disclosure, alteration, loss, destruction, misuse, or other security threats.

To achieve this objective, the Company may implement appropriate technical, administrative, and organizational security measures designed to protect the confidentiality, integrity, and availability of user information. Such measures may include secure server infrastructure, access control mechanisms, user authentication procedures, data backup systems, network security controls, cybersecurity protocols, monitoring systems, encryption technologies (where applicable), and other industry-recognized security practices. The Company may periodically review, evaluate, and update its security measures to align with evolving technological developments, industry standards, and regulatory requirements.

Access to personal and business information is restricted to authorized employees, agents, service providers, contractors, and business partners who require such information solely for the performance of their legitimate duties and responsibilities. All such individuals and entities are expected to maintain the confidentiality of the information and comply with applicable privacy, security, and contractual obligations.

To strengthen the security of user accounts and digital platforms, the Company may implement security mechanisms including login authentication, password management, session management, access monitoring, activity logging, fraud detection systems, and other appropriate security controls. Users are also responsible for maintaining the confidentiality of their login credentials, passwords, One-Time Passwords (OTPs), security codes, and other authentication information, and should not disclose such information to any unauthorized person.

Although the Company adopts commercially reasonable and industry-accepted security measures to protect user information, no method of transmitting or storing data over the Internet, cloud infrastructure, electronic communication systems, or digital networks can be guaranteed to be completely secure. Accordingly, no technical system is entirely free from risk. To the fullest extent permitted by applicable law, the Company shall not be liable for any loss or damage arising from cyberattacks, hacking, malware, ransomware, unauthorized access, data breaches, system failures, network interruptions, force majeure events, or any other circumstances beyond the Company's reasonable control.

In the event that the Company becomes aware of a suspected or actual security incident, data breach, or unauthorized access to user information, it will make reasonable efforts to investigate the matter, implement appropriate remedial measures, mitigate potential risks, and comply with applicable legal, regulatory, and notification obligations as required by law.

By accessing or using the Company's website, digital platforms, products, or services, users acknowledge that the Company has implemented reasonable and commercially appropriate security measures to protect their information and agree that this Data Security section forms an integral part of the Company's Privacy Policy.

ZINICXA PRIVATE LIMITED places the highest importance on the confidentiality, security, and commercial sensitivity of the information provided by its authorized retailers, distributors, wholesalers, channel partners, and other business entities ("B2B Partners"). The Company recognizes that certain information shared during the course of a business relationship may be confidential, proprietary, commercially sensitive, or constitute trade secrets. Accordingly, the Company endeavors to implement appropriate administrative, technical, and organizational safeguards to protect such information and ensure that it is used only for legitimate business purposes.

During the course of its business relationship with B2B Partners, the Company may collect and maintain various categories of business information, including but not limited to pricing information, trade discounts, incentive programs, purchase orders, sales records, order history, distribution territory information, market coverage, inventory status, business strategies, operational information, contact details, financial information, and other commercially relevant data. The Company may treat such information as confidential and use it solely for legitimate business, operational, contractual, and regulatory purposes.

The Company shall make reasonable efforts to maintain the confidentiality of business pricing, wholesale rates, distributor pricing, channel pricing, trade offers, discount structures, promotional programs, and other commercial benefits. Such information shall be used exclusively for administering business relationships, providing authorized commercial benefits, processing orders, managing distribution operations, and performing other legitimate business functions.

Business records maintained by the Company, including purchase history, order data, payment records, inventory movement, distribution records, sales performance, and other transaction-related information, may be used for business operations, accounting, taxation, financial reporting, performance evaluation, supply chain management, regulatory compliance, auditing, customer support, and operational planning. Access to such information shall be restricted to authorized employees, contractors, service providers, and business representatives who require access solely for the performance of their legitimate duties.

Information relating to territory allocation, market assignments, distribution regions, sales territories, market coverage, and other geographical business data may be used for distribution network management, market expansion, operational planning, sales management, and commercial decision-making. The Company shall make reasonable efforts to protect such information from unauthorized access, disclosure, misuse, or anti-competitive exploitation.

The Company shall not disclose confidential business information provided by B2B Partners to any unauthorized third party except where such disclosure is necessary for service delivery, contractual obligations, legal or regulatory compliance, judicial or governmental orders, business operations, or any other legitimate commercial purpose permitted by applicable law. In all such cases, the Company shall limit the disclosure to the minimum information reasonably necessary to achieve the intended purpose.

Although the Company implements commercially reasonable security measures to safeguard confidential and sensitive business information, no electronic system, network, or data storage infrastructure can be guaranteed to be completely secure. Accordingly, the Company cannot guarantee absolute protection against every potential security risk. Nevertheless, the Company shall continue to employ reasonable technical, administrative, and organizational safeguards consistent with accepted industry practices to protect B2B information.

By registering with the Company, accessing or using the Company's B2B portal, submitting business information, or engaging in any commercial transaction with the Company, B2B Partners acknowledge and consent to the collection, use, storage, processing, protection, and disclosure of their information in accordance with this Privacy Policy and all applicable laws and regulations.

ZINICXA PRIVATE LIMITED respects the privacy of its customers, retailers, distributors, business partners, and other users and, subject to applicable laws, may provide certain rights relating to their personal and business information. The Company endeavors to ensure that users can exercise reasonable control over their information and make requests regarding such information where permitted by law.

Users may have the right to review and update the information available in their account. If a user's personal, contact, or business information changes, the user may request that such information be modified, corrected, or updated through the channels provided by the Company so that Company records remain accurate and current.

If a user believes that any information maintained by the Company is inaccurate, incomplete, outdated, or misleading, the user may request correction, amendment, or updating of such information. The Company will review such requests and, following appropriate verification, make reasonable efforts to implement necessary corrections where required and permitted under applicable law.

Users may also request the closure, deactivation, or termination of their account. Upon receiving such a request, the Company may initiate the account closure process subject to its internal policies, contractual obligations, pending transactions, warranty claims, tax compliance requirements, record-retention obligations, and other legitimate business considerations.

Where permitted under applicable laws and where the Company is not required to retain information for legal, regulatory, contractual, or legitimate business purposes, users may request the deletion or erasure of their personal information. However, the Company may retain certain information for accounting, taxation, auditing, dispute resolution, security, fraud prevention, legal claims, regulatory compliance, enforcement of agreements, and other lawful purposes for the period required or permitted by applicable law.

The Company reserves the right to verify the identity, authority, validity, and scope of any request submitted by a user and may approve, partially approve, defer, or reject such requests in accordance with applicable laws, regulatory requirements, contractual obligations, and the Company's internal policies.

Users may submit requests relating to their rights through the Company's official customer support or communication channels. By accessing or using the Company's website, digital platforms, products, or services, users acknowledge that their rights are subject to applicable laws, the Company's policies, contractual obligations, and legitimate business and regulatory requirements.

ZINICXA PRIVATE LIMITED reserves the right to modify, update, revise, replace, supplement, or otherwise amend this Privacy Policy from time to time to reflect changes in its business operations, technological developments, service enhancements, legal requirements, regulatory guidelines, industry standards, or other operational considerations. The Company will make reasonable efforts to ensure that the most recent version of this Privacy Policy remains available to users so that they are informed about the Company's practices relating to the collection, use, protection, storage, and disclosure of personal and business information.

Following any modification or update, the revised version of this Privacy Policy may be published on the Company's official website, B2B portal, mobile application, or other authorized digital platforms. Unless otherwise expressly stated, the revised Privacy Policy shall become effective and enforceable from the date it is published on the applicable platform.

Users are responsible for periodically reviewing this Privacy Policy to remain informed of any revisions, updates, or modifications. The Company is not obligated to provide individual notices, emails, text messages, or other direct communications regarding every amendment unless such notification is required by applicable law or the Company, at its sole discretion, determines that such notice is appropriate.

If a user continues to access or use the Company's website, mobile platforms, online services, B2B portal, products, or any other services after the revised Privacy Policy has been published, such continued use shall constitute the user's acknowledgment, acceptance, and consent to the revised Privacy Policy. If a user does not agree with any modification to this Privacy Policy, the user should discontinue using the Company's services and may contact the Company, where applicable, regarding the closure or management of their account.

The Company further reserves the right to introduce additional provisions to this Privacy Policy whenever new products, services, features, technologies, business models, data processing activities, legal requirements, or regulatory obligations become applicable. Any such additions, revisions, or amendments shall form an integral part of this Privacy Policy and shall apply equally to all users, customers, retailers, distributors, business partners, and other stakeholders from their respective effective dates.

The latest version of the Privacy Policy published by the Company shall be deemed the official and governing version. Users acknowledge and agree that future amendments, revisions, updates, or modifications to this Privacy Policy may be made by the Company in the exercise of its legitimate business and legal rights, and that it is the user's responsibility to review and comply with the most current version of the Privacy Policy.