Refund Policy

1. Eligibility for Refund

(A) Order Cancellation Before Shipment

If a customer has completed payment for an order but the order has not yet been processed for shipment or dispatched, the customer may request cancellation of the order and receive a full refund.

Upon verification of the order status, the Company will process the refund of the full amount to the original payment method, subject to eligibility.

(B) Refund After Product Delivery

Refunds after delivery are available only under limited circumstances and subject to the following conditions:

• The customer must submit a refund request within 24 hours of receiving the product.
• The customer may be required to provide evidence of the product condition, including photographs, videos, or other relevant information.
• Upon approval of the refund request, the Company will attempt to arrange pickup of the product within 3 business days.
• Final approval of the refund will be subject to inspection and verification of the returned product.

2. Conditions for Refund Approval

A refund will be approved only if all of the following conditions are satisfied during inspection:

• The product is completely new, unused, and in resalable condition.
• The original seal of the product remains intact and unopened.
• The product is returned with its original packaging, manuals, accessories, warranty card, and all other included materials.
• The product shows no signs of usage, damage, tampering, modification, or physical deterioration.
• The returned product is the same product originally delivered to the customer.

3. Circumstances Where Refunds Will Not Be Granted

Refund requests will not be approved under the following circumstances:

• The product seal has been opened, broken, or removed.
• The product has been used.
• The product has been tampered with, repaired, altered, or modified by the customer.
• The refund request is submitted more than 24 hours after delivery.
• The product is returned without its original packaging, accessories, manuals, warranty card, or other included materials.
• Inspection reveals that the product is used, damaged, or not in resalable condition.
• Issues resulting from normal wear and tear.
• Requests based on personal preference, change of mind, color preference, design preference, or model selection, where the product has been opened or used.

4. Inspection and Verification Process

All returned products will undergo quality inspection and verification by the Company. During the inspection process, the Company may examine:

• Product condition
• Packaging condition
• Original seal status
• Included accessories and documentation
• Evidence of usage or damage

The Company's decision based on the inspection report shall be final and binding.

5. Refund Process

Once a refund request is approved:

• Refunds will be issued only to the original payment method used during the purchase.
• The time required for the refunded amount to reflect in the customer's account may vary depending on the customer's bank, payment gateway, or financial institution.
• The Company shall not be responsible for delays caused by banks, payment processors, or third-party financial institutions.

6. Pickup and Return Process

For approved refund requests, the Company may arrange product pickup through its logistics partners. Customers are responsible for ensuring that the product is securely packed and made available for pickup.

7. Fraudulent Claims and Abuse

If the Company suspects fraud, misrepresentation, product substitution, intentional damage, false claims, or abuse of this Refund Policy, the Company reserves the right to reject the refund request and take appropriate legal action where necessary.

8. Changes to This Policy

ZINICXA reserves the right to modify, update, amend, or replace this Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on the website.

9. Contact Us

If you have any questions, concerns, complaints, or require assistance regarding this Refund Policy, please contact our Customer Support Team: