Replacement Policy

1. Purpose of this Policy

This policy applies only to situations where a product received by the customer is defective, physically damaged, incorrectly delivered, incomplete, or otherwise verified as having a genuine issue. This policy is applicable exclusively to end consumers (B2C Customers).

2. Eligible Replacement Scenarios

A customer may request a replacement if:

• The product is received with physical damage at the time of delivery.
• The customer receives an incorrect product.
• The delivered model, color, variant, or specification differs from the ordered product.
• The product is Dead on Arrival (DOA), meaning it does not function upon first use.
• The product contains a verified manufacturing defect.
• Essential accessories, components, or items are missing from the package.

3. Time Limit for Reporting Delivery-Related Issues

The following issues must be reported:

• Physical Damage
• Wrong Product
• Missing Items
• Open or Tampered Package

The customer must report the issue within 24 hours of delivery. Claims submitted after 24 hours may not be accepted, as fair verification of the product condition may no longer be possible.

4. Replacement Request Window

Customers must submit a replacement request within 3 (three) calendar days from the date of delivery. Requests submitted after the replacement period may be rejected unless the issue is covered under a separate manufacturer warranty or applicable consumer protection laws.

5. How to Request a Replacement

To initiate a replacement request, customers must provide:

• Order Number
• Customer Name and Contact Information
• Detailed Description of the Issue
• Clear Photographs of the Product
• Video Evidence of the Defect or Problem, if applicable
• Unboxing Video Recorded at the Time of Delivery, if available

ZINICXA reserves the right to request additional information, documentation, or evidence to verify the claim.

6. Verification and Inspection

All replacement requests are subject to verification and inspection by ZINICXA. The Company may use one or more of the following methods:

• Photo Verification
• Video Verification
• Remote Technical Troubleshooting
• Inspection After Reverse Pickup
• Evaluation by Authorized Technical Personnel

A replacement will only be approved if the reported issue is found to be genuine and valid.

7. Conditions for Replacement Eligibility

To qualify for a replacement:

• The product must be returned in its original condition.
• All accessories, manuals, and included items must be returned.
• Original packaging must be available.
• Serial Numbers, IMEI Numbers, Warranty Stickers, and Security Seals must remain intact and untampered.
• The product must not have been damaged due to customer misuse, negligence, or unauthorized handling.

8. Situations Not Eligible for Replacement

Replacement requests will not be approved in the following situations:

• Damage caused by misuse, negligence, or improper handling.
• Damage resulting from drops, impact, crushing, or external force.
• Water, moisture, liquid, fire, or environmental damage.
• Normal wear and tear.
• Unauthorized repairs, modifications, or alterations.
• Claims submitted after the applicable reporting period.
• Insufficient evidence supporting the claim.
• Change of mind after purchase.
• Dissatisfaction with product appearance, color, design, or aesthetics.
• Incorrect product ordered by the customer.

9. Replacement Availability

If a replacement request is approved and the same product is available in stock, ZINICXA will provide the same model or an equivalent replacement unit.

If the original product is unavailable, ZINICXA may, at its sole discretion:

• Provide a product with equivalent or superior specifications;
• Offer Store Credit;
• Provide a remedy in accordance with the applicable Refund Policy.

10. Reverse Pickup and Shipping

Upon approval of a replacement request, ZINICXA may arrange a reverse pickup service where available.

If reverse pickup is not available at the customer's location, the customer may be required to ship the product to the address specified by ZINICXA.

The Company may require receipt and inspection of the original product before dispatching a replacement.

11. Fraud Prevention and Abuse

If ZINICXA reasonably believes that:

• A false or misleading claim has been submitted;
• The product has been intentionally damaged;
• The Replacement Policy is being misused or abused;

The Company reserves the right to reject the request and restrict future services, orders, or claims associated with the customer account.

12. Relationship Between Warranty and Replacement

This Replacement Policy is separate from any manufacturer or seller warranty. Replacement requests are only valid within the replacement period specified in this policy. After that period, customers must follow the applicable warranty claim process, if available.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ZINICXA's liability shall be limited solely to the replacement, repair, store credit, or refund of the affected product, as determined by the Company. Under no circumstances shall ZINICXA be liable for any indirect, incidental, consequential, special, punitive, or economic damages arising from the use of, inability to use, or failure of any product.

14. Policy Updates and Amendments

ZINICXA reserves the right to modify, amend, update, or replace this Replacement Policy at any time without prior notice. Any revised version of this policy shall become effective immediately upon publication on the website.

15. Contact Information

For replacement-related assistance, please contact us: