Shipping Policy

1. Order Processing

• All orders are processed only after successful payment confirmation.
• Orders are generally dispatched within 1–3 business days from the date of payment confirmation.
• Processing times may be extended due to Sundays, public holidays, or unforeseen circumstances.
• If an order cannot be processed for any reason, the customer will be informed as soon as reasonably possible.

2. Shipping & Delivery

• ZINICXA delivers to most serviceable PIN code locations across India.
• Orders are shipped through reliable logistics and courier partners.
• After dispatch, the estimated delivery time is generally 3–10 business days, depending on the delivery location.
• Delivery timelines may be affected by remote locations, adverse weather conditions, natural disasters, government restrictions, courier delays, or other circumstances beyond our reasonable control.

3. Shipping Charges

• Shipping charges may vary depending on the product, order value, package weight, and delivery location.
• Applicable shipping charges, if any, will be displayed during the checkout process before payment.
• ZINICXA may offer free shipping or promotional shipping offers from time to time at its sole discretion.

4. Order Tracking

• Once an order has been dispatched, tracking details may be shared with the customer via Email, SMS, or WhatsApp, where applicable.
• Customers can track the status of their shipment through the "Track Your Order" section available on our website.
• Tracking information may take 24–48 hours to become active after dispatch.

5. Delivery Delays

• Estimated delivery timelines are provided for reference only and are not guaranteed.
• ZINICXA shall not be liable for delays caused by courier partners, weather conditions, transportation disruptions, government actions, natural disasters, or any other events beyond its reasonable control.
• In the event of a delay, we will make reasonable efforts to assist customers in obtaining updated shipment information.

6. Incorrect Address & Failed Delivery

• Customers are responsible for providing accurate and complete shipping information, including their name, mobile number, and delivery address.
• Additional shipping charges may apply if delivery fails due to incorrect, incomplete, or inaccurate address details provided by the customer.
• If an order is returned to us due to customer unavailability or an incorrect address, re-shipping charges may be applicable before the order is dispatched again.

7. Damaged or Incorrect Products

• If a customer receives a damaged, defective, or incorrect product, they must contact our Customer Support Team within 24 hours of delivery with clear photographs and an unboxing video as supporting evidence.
• Such requests will be reviewed and handled in accordance with our Return Policy and Replacement Policy.

8. Contact Us

9. Changes to This Shipping Policy